– Please be considerate of your neighbours at all times especially from 10pm-8am. A strict NO NOISE policy should be adhered to after 11pm please. Failure to do so may result in you being asked to leave the park. Please also be mindful of the language you use as this is a family Caravan Park.
- Open fires are NOT permitted in the park. When using disposable BBQs, do not allow contact with the grass. For your own safety and others, please take care when disposing of used BBQs. Do not place them into the refuse bins until they are completely out and cooled down. (This can take a couple of hours) All BBQs must be out by 10pm.
- Each outfit is restricted to six persons including children. As we are a family holiday Park we accept individuals, couples and families only and cannot accommodate those using caravans for residential or employment purposes. If you feel your party does not fit within any of these groupings but does fall within the Protected Characteristics List within the Equality Act 2010 please call a member of our team to discuss on 01796472882 or the mobile number 07593920873 to prevent any unnecessary cancellations which appear not to adhere to our rules. You must be at least 21 years of age to make a booking and those under 21 years of age are not permitted to stay unless a parent or guardian over the age of 21 is also staying in the same unit.
Group bookings are not permitted without the prior approval of reception. A group booking counts as two or more pitches/static caravans booked by the same family or group regardless of whether booked together, separately and/or via different booking channels. The site will not tolerate groups who have booked separately and are later found to have booked for a gathering as it may impact on the enjoyment and comfort of other guests. If reception detects such bookings they will immediately be cancelled down and a full refund provided. Refunds can take up to 10 working days to appear back in your account. Groups/gatherings detected once they have arrived on site will be asked to leave the site without a refund. Our Park is not suitable for stag and hen groups or gatherings of single sex groups and upon finding any suspected single sex group gatherings they will be cancelled down immediately.
- Parents are responsible for providing supervision of their children at all times and please be mindful that there are water courses at multiple locations. Children must not be allowed to play in toilet/shower facilities. Ball games can be played in the area over by the Storage Caravans or on the Grass by the Static Caravans but Balls must not be kicked or Toys thrown near Caravans or Cars. Any breach of these rules will result in the Management stopping the Games. The Recreation Ground is a short 5 minute walk away from the Caravan Park.
- We are a family friendly Caravan Park. However, we would ask that family members taking children of the opposite sex to use the facilities, who are over the age of 6 years of age, utilise the Gender Neutral Toilets or the Family Bathroom to ensure the comfort of all our customers. Speed - 10mph speed limit. Only fully licensed drivers are allowed to drive on site. Only customer vehicles are authorized to be parked on site. All others must be parked in the visitor car park.
- Most breeds of Dog are welcome, with the exception of any breed of dog listed in the Dangerous Dogs act 1991. All dogs must be kept under control at all times and on a lead whilst on site. Fouling must always be cleared up and disposed of in the bins provided or in any other General Waste refuse point. Please do not allow dogs to foul on grassed areas within the park, around your lodge pitch etc. Dogs should be exercised off the site or in the small dog walk area provided. Dogs should not be left alone in either our accommodation or your own, your dog may be used to your caravan or motorhome but they may become stressed by the outside surroundings and new sounds thus causing a disturbance to other guests. The dog owner accepts all liability for their dog’s actions; including interaction with other customers. By agreeing to these terms, customers with dogs are accepting that they hold full liability for their dogs’ actions, including any that result in legal action by another patron of the site. Third party liability insurance is therefore recommended. Dogs are allowed in the Reception and Shop but are not allowed in the Toilets or Shower Areas unless it is an Assistance Dog.
- Dirty dish water and chemical waste must be disposed of at the appropriate designated locations which can be found on your site map.
- These are not permitted on our Nightly Touring Pitches as we do not have suitable Drainage in place.
- Milton of Fonab and its facilities are intended for family holidays. By making a booking you are confirming that the purpose of your stay with Milton of Fonab aligns to the intended use of our property stated in the conditions of booking.
We reserve the right to decline or terminate the booking of any guest(s) whose party make-up or behaviour interferes or may interfere with the general comfort of other guests. We reserve the right to decline bookings that we believe are for stag or hen parties and groups where the primary purpose appears to be excessive partying or behavior that may disturb other guests.
Aggressive, abusive, or violent behaviour towards our staff or customers will not be tolerated under any circumstances. We do not accept bookings from or allow anyone to stay on a holiday park who is or has been listed on the Violent and Sex Offenders Register (or any register which supersedes this), or anyone who is subject to a Sexual Risk Order, Child Abduction Notice or any similar order, court proceedings or register. By making a booking, you are confirming that no one in your party is or has been on any such register, subject to any such order or otherwise the subject of any such court proceedings.
Please ensure that all booking correspondence is checked upon receipt as it is your responsibility to check all details are correct and advise immediately if any alterations are required. Every endeavour will be made to allocate guests a Pitch or Caravan of their choice, however it must be clearly understood that acceptance of a booking is not conditional on the allocation of specific numbers. Should you wish to extend your stay beyond the booked dates there is no guarantee the same pitch will be available.
- Anyone found defacing or causing damage to any buildings, equipment or property of the Park faces immediate eviction and an invoice for repairs to any buildings, equipment or property. Your vehicles and their contents are left at your own risk. Customers must ensure that their property is secure and fully insured for any unforeseen eventuality. We strongly recommend that Steering Locks/Hitch Locks and or Wheel Locks are used when your vehicle is not occupied. By booking with us you agree to abide by our terms and conditions.
- The information taken at time of booking is required to be collected for the purposes of processing your reservation with us. We may process your data to keep you informed of our activities and to keep you updated with news, offers and other information that may be of interest to you. If you do not want us to use your information for the marketing purposes described in this paragraph, please let us know. We will also disclose your data to CampStead Ltd who may contact you, inviting you to complete a questionnaire and review regarding your stay at our park.
– The use of generators is not permitted. All our pitches come with Electric Hook Up Points as standard.
- Electric car charging is not permitted from your static caravan. The electricity system is not yet designed for this kind of demand and could cause fires or damage to your car. Our insurance will not cover any damage resulting from the improper charging of your vehicles therefore it will be the customer’s responsibility to pay for any damage and ensure you must ensure you have the correct Insurance Cover in place. We now have a Car Charging Point on site and there are numerous locations nearby you can charge your car which can be found in the West End Car Park or at the Train Station. Anyone caught charging an EV on site from our Static Caravans will be required to pay a fixed charge of £75.
- Litter must be placed in the many bins provided around the park. We have multiple recycling points around the site for your convenience also. The irresponsible discarding of litter, by any person, adult or child will not be tolerated.
– The site barrier is locked for vehicles from 11.30pm until 7am. The Emergency Services have the code to open if required or call the Emergency Mobile Number on 07593920873 to obtain the code.
– Your deposit is non-refundable. In the event of you having to cancel your booking you are required to notify us by telephone as soon as possible. A minimum of 14 days written notice (letter or email) in advance of arrival date will be required from anyone wishing to cancel their booking. If more than 14 days’ notice is given, the booking may be rearranged to another available date within the current season. Your booking is non-refundable once paid in full. Customers are advised to have their own holiday cancellation insurance cover as holidays cancelled within 14 days will not have their deposit or final payment transferred to an alternative date.
To ensure that we maintain the required distancing between each unit we ask that you reverse in and park to the left-hand side of the hard standing. If you have a Continental unit and the door opens on the opposite side, we ask that you Drive onto the Pitch parking on the left hand side of the stones. We ask that customer’s privacy be considered at all times with Door-to-Door Avoidance. Non-adherence to these rules may require you being asked to relocate your unit to ensure adequate distancing and privacy is maintained.
We highly recommend that you take out your own Holiday Insurance to cover you for any unexpected eventualities as your booking is non-refundable.
The agreement for your stay is between the Caravan Park and you. If the park remains open and can honor a booking, refunds will not be issued for any cancellations. Cancellations made by the Park, if legally required to close under the Coronavirus Act or any other Government Order, will be offered a refund in full or the option to reschedule their booking. Cancellations made by the Park as a result of COVID19 or any other Government Order will be updated in line with Government review dates.
We will allow you to change the date of your stay if you cannot make your original booking; subject to availability and provided more than 14 days’ notice is given. Should you request to amend your booking we cannot guarantee your originally allocated Pitch Type or Caravan Type. Changes may incur additional costs depending on the new dates chosen.
Unless arrangement has been made with the site before arrival, if you fail to check in before 9pm on your scheduled arrival date, it will be assumed that your booking is cancelled, and you no longer require it. At this point, your Pitch/Caravan Accommodation will be made available online for others to book. No refunds will be issued in this instance.
The use of drones is not permitted in the interest of guest privacy. https://www.caa.co.uk/drones/rules-and-categories-of-drone-flying/introduction-to-drone-flying-and-the-uk-rules/
When using a device such as an e-bike, mobility scooter or electric scooter, anywhere on the Site, the rider and any passenger must always wear safety equipment. Definitions and guidance on mandatory and recommended safety equipment can be found in full in our Health & Safety & Respect section >>>
An awning is a roof-like cover attached to the exterior of your motorhome or
caravan. It is made of fabric and stretched over a structural frame to provide shade and protection from the sun, rain, or wind. This also includes a detachable drive away awning.
We do not accept TENTS as a substitute for an Awning.
If wishing to erect any stand alone Gazebo or an Event Shelter you MUST book an Awning Pitch and they must be secured at all times. Awnings must stay entirely within your designated pitch boundaries while still respecting neighbouring units.
The Caravan Site reserve the right to demand Awnings, Gazebos and Event Shelters be taken down during high winds or severe weather warnings for safety reasons.
We do not accept any liability in the event of your Awning, Gazebo or Event Shelter damaging any vehicles/caravans/etc and YOU will be held fully liable for the costs.
Fireworks or the release of balloons and Chinese lanterns is strictly forbidden.
Inflatable hot tubs are not permitted.
Provisional Drivers or Joy riding in a motor vehicle are both strictly prohibited.
No commercial or sign written vehicles allowed without prior approval.
LPG bottles are not permitted to be left outside of touring units at any time and are to be housed in the appropriate part of the caravan/motor home.
